At Conciliation Resources we value our relationship with you and want to be clear with you about how we use your personal data. This Privacy Policy explains what information we collect from you, why and how this is used. 
Conciliation Resources is a charity registered with the Charity Commission of England and Wales and a company limited by guarantee registered in England and Wales. 

1. Information we collect about you

We collect information you provide – your name and email address – when, via our website, you sign up to receive emails from us. 
If you make an online donation to us, the Charities Aid Foundation (CAF) collect and process the information you provide – such as your name, address and the donation amount – on our behalf and then share this information with us. For postal or telephone donations, we collect the information you provide to us, for example your name, contact details and donation details.
We may also collect information that you make available online from third parties such as data from social media platforms when you interact with us. 

2. How we use information about you

We use your email address and name to send you emails about our work if you have consented to receiving mailings from us.
In the case of donations, CAF use your banking details on our behalf, to process the donations you have made to us and then pass these donations to us. We may also use your personal data under a legal obligation to inform the UK’s HM Revenue & Customs in order to claim GiftAid, where applicable.
We sometimes process personal information for internal reporting and analysis. We believe this is necessary in order to create better communications, a better website and more relevant content for you. To opt out of this processing, please contact us.
You are not required to provide personal information to us, however your failure to do so will affect our ability to provide the services you request. For example, we are unable to send you emails about our work if you do not provide your valid email address. 

3. Who we share your information with

If necessary during our work, your information may also be accessed by carefully selected providers who provide services to us or you on our behalf. These include online email and survey distribution platforms. These organisations are contractually obligated to act on our instructions and in accordance with applicable data protection laws.
For example, information you provide when signing-up for emails is collected and processed by a third-party platform which creates mailing lists and distributes mailings on our behalf – currently this is Mailchimp, however we reserve the right to change our service provider in the future.
We also may disclose your information if required by law or to enforce our legal rights. We will never sell, rent or trade your personal data without your consent.

4. How long we keep your personal information for

We only keep your data for as long as is necessary to fulfil the purposes set out in this Privacy Policy or as required by law. 
You can update your preferences or unsubscribe from our e-newsletter lists at any time by clicking on the links in the newsletter, by emailing or, or by calling +44 (0)20 7359 7728.
We are required by law to keep relevant donation details for GiftAid purposes for a minimum of six years after the end of the year or accounting period that includes the last donation to which they relate, or at least 12 months after you claim for the last donation to which the declaration relates if this is later.

5. Security of your information

We take the security of your data very seriously. We employ physical, electronic and administrative security measures to protect the information that we collect about you from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. 
As described in this Privacy Policy, and as you confirm to us when you sign-up to receive e-newsletters, sometimes third parties may access your personal information that has been collected. Where this happens, we require that third party to have appropriate technical and organisational measures in place to protect your information.
The information that you provide to us will be held in our systems, located on our premises or on those of an appointed third party. Your personal information may be accessed by and processed outside the European Economic Area (EEA), including by staff operating outside the EEA who work for us. Where your information is transferred outside of the EEA, we require that appropriate safeguards are in place and that third parties provide an adequate level of protection for your information. For example, by subscribing to mechanisms such as the Privacy Shield Framework.

6. Cookies and analytics technology

To improve our services, to provide you with more relevant content and to analyse how visitors use our website, we may use technologies such as cookies. In most cases we will not be able to identify you from the information we collect using these technologies. 
We use analytics software and cookies to monitor website usage to help us improve the experience you have of our website. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit
You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
In addition, in order to understand how our audiences interact with the emails and occasional surveys that we send, the distribution platforms that we use allow us to know if the emails we send are opened and which links are clicked on.

7. Accessing your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. 
Chief Operating Officer
Conciliation Resources
Burghley Yard
106 Burghley Road
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
For full information about your rights under Data Protection legislation, please see the Information Commissioners Office website.

8. Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This Privacy Policy was last updated on 10 January 2018.

9. How to contact us

Please contact us if you have any questions about this Privacy Policy or want to know about the information we hold on you.
Call: +44 (0)20 7359 7728
Or write to us at: Conciliation Resources, Burghley Yard, 106 Burghley Road, London NW5 1AL