Conciliation Resources staff took part in an all-day mediation simulation in July focusing on the current day Israel–Palestine process. Facilitated by TRACK4, we explored the issues and steps involved in negotiation. Setting aside usual work roles, staff took on an allocated profile as part of either an Israeli, Palestinian or American delegation. A week's worth of preparatory reading provided the basis for some heated discussions, as roleplayers sought agreement on what might be mutually acceptable ideas. "It was a real eye opener," commented one participant, "In the simulation you can really see the pressures at play and how problems require trade-offs as well as creative and inclusive solutions."